Mission Quest

Payment Methods 6

• What types of payment can I use to donate?
• Can I donate via checks?
• What is an ACH donation?
• How to donate via my bank account?
• Can I write a check to the missionary's name and mail it to Mission Quest?

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Update My Information 4

• How can I update or change my payment method?
• How to add a new payment method to a recurring donation?
• How to activate a canceled (inactive) recurring donation?
• How to update my address

Refund / Cancel / Edit Donations 6

• How can I change the date of a recurring donation?
• Can I receive a refund for a donation I made?
• How can I cancel a recurring donation?
• Change the amount of my recurring donation
• Edit the frequency of a recurring donation

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Donations 8

• Donations Disclaimer
• How can I review my giving history?
• Do you accept tangible gifts as a donation such as cars, computers, etc.?
• Donations made with International Credit Cards
• How to setup a recurring donation

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Donation problem 3

• I see a donation that I do not recognize
• You charged me the same donation twice
• I am having a problem making an online donation

Receipts / End of Year Statement 3

• Will I receive a statement with all my donations at the end of the year?
• When will I receive a receipt for my donation?
• I did not receive a receipt for my online donation

Online Account 6

• How to create an account with Mission Quest
• How to access my online account
• I am unable to access my account online
• Reset my account password
• Account/Email not verified

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About Mission Quest 5

• Who is Mission Quest®?
• What does Mission Quest® do?
• Mission Quest® Accreditation.
• How does the system of Mission Quest® work?
• Is Mission Quest® evangelical?

Join Mission Quest 5

• What are the steps for joining?
• Can I join Mission Quest without creating a web page for me?
• What are the requirements to join Mission Quest®?
• Can I expedite the process of joining Mission Quest®?
• Inform donors about the transit into Mission Quest®.

Join Us Documents 8

• Can I sign the Release of Liability without notarizing it?
• I do not have access to a certified American Notary Public in my country.
• A third-party signature
• Can I Notarize the Release of Liability Form outside the US?
• Where should I submit the statement of faith?

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Donations 9

• What happens when a supporter donates?
• Who decides how much money to raise or what to do in the mission field?
• What are the fees the Mission Quest® charges? How much is the Admin fee?
• Is there a minimum/maximum for how much a missionary can raise?
• When and how will I be able to see donations & donors?

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Newsletters/reports 2

• How often are missionaries expected to send updates to the Home Office
• Is there a way I can mail a newsletter to my donors while living overseas?

Miscellaneous 7

• Is there a group health insurance plan for your missionaries?
• How can I be sure that Mission Quest is a registered 501(c)3?
• What do other people say about Mission Quest?
• Will I be an employee or a self-employed?
• Can I schedule an online meeting with MQ's staff?

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Partnership with ministries 3

• Does Mission Quest® accept organizations and ministries?
• Processing ministry funds separately from personal funds.
• Partner with a church

IRS / Taxes 6

• Can I use IRS Form 4361 which exempts me from paying self-employment tax?
• Which form will Mission Quest provide to me at the end of the year for taxes?
• Does Mission Quest help its missionaries in filing taxes?
• What is the 1099-MISC Form and what are the benefits of having it?
• Do I need a physical address in the US to receive my IRS Form 1099-MISC?

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Online Profile - Content 8

• What is my missionary page's URL?
• How can I update my profile online?
• How to add my previous newsletters to my online profile
• How to add a video to my profile online
• When will my profile contents go live after I edit them?

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Online Profile - Name and Picture 5

• I got married and I need to change my maiden name on my profile page.
• Can I use any picture as my profile picture?
• Can I use a map as my profile picture?
• I want to add my spouse's name to my online profile.
• How do I change my profile picture?

Access to Donor Management System 2

• How can I access my account with your Donor Management System?
• How can I create a secure password?

Donors / Contacts 4

• Am I able to upload my new contacts manually?
• How can I update some of my donors' information?
• Can I import contacts into the Donor Management System?
• How to find the External_ID of a contact?

Donations 13

• Can donors write checks in my name and mail them to Mission Quest?
• Viewing a note that came with a donation.
• How to export all donations in CSV.
• Is there a maximum of the monthly compensation that a missionary can receive?
• Can Mission Quest keep all the donations I receive until I ask them to deposit them into my bank account?

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Tracking Donations 9

• How can I track donations and donors?
• I do not see a donation that was made today
• How often does MQ record new donations?
• Missionary Dashboard Basics
• How can I find more information about a specific transaction?

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Receipts 5

• Do donors receive receipts for their donations?
• How can I send receipts to a donor?
• Can I send a receipt to a donor who donated via check or cash?
• If I receive cash donations, can MQ issues receipts to the original donors?
• Do you mail monthly receipts for my donors?

Campaigns 14

• How to Start a Campaign
• How to edit a published campaign
• Can I Change the Financial Goal of a Published Campaign?
• Who gave to my campaign?
• Can I customize the URL of my campaign?

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Bank Account 3

• Which bank account should I use?
• Can I change my bank account?
• Can I use a bank account outside the USA?

Branding 2

• Can I use Mission Quest's logo in my materials?
• Mission Quest's Branding Guide

Discontinue with Mission Quest 2

• Leave the account open after leaving the mission field.
• Terminating affiliation with Mission Quest

Minister Housing Allowance 4

• What is Minister Housing Allowance?
• Who qualifies for Minister Housing Allowance?
• Can missionaries who are ordained pastors receive a housing allowance tax benefit overseas?
• Does Mission Quest provide its missionaries with Minister Housing Allowance?

Social Media 2

• Adding a "Donate Now" button to Facebook Page
• Can I use Mission Quest's logo as my profile picture?

Miscellaneous 9

• Is there a group health insurance plan for your missionaries?
• How should missionaries keep track of work related expenses?
• What should I do if I left my sending church or discontinue my association with it?
• Mission Quest and Registration for Public Solicitation.
• MQ's Missionaries and Public Solicitation.

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